FAQ
Find the most frequently asked questions below.
We ship worldwide. Please note that the customer will be responsible for import duties and shipping fee.
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If you haven’t received any emails and you can’t find your status online, or your tracking details are not updating, please email us at hola@weargloris.com
We process most orders within 1 business day, and delivery typically takes 5-7 days within the US. Once your order ships, we’ll send you an email with a shipping confirmation and all the tracking info.
Yes! All unworn and unwashed Gloris can be returned or exchanged within 30 days of purchase. Please contact us at hola@weargloris.com with your order number for return instructions and a return label. Exchanges are free but the shipping price will not be refunded for returned items.
Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund.
A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.
We’re so sorry to hear that! Please email us at hola@weargloris.comand let us know which flavors were damaged so we can get this sorted out right away.
Don’t panic! Sometimes orders can be prematurely marked as delivered or might have been dropped off at a front desk or mailroom. If you still haven’t received your order by the end of the next business day, let us know at hola@weargloris.com
Orders typically ship out the same day at Gloris, but we’ll do everything we can to catch your order. Please email us at hola@weargloris.com with your order number and we’ll do our best to work some magic for you.